Returns & Refunds
Purchase date can be found on the physical invoice copy as well as any digital copies and digital receipts.
Warranty covers all structural and mechanical aspects of the item, Including locks, gas struts, hinges drawers, drawer runners, etc.
Warranty does not cover damage caused by accidents, misuse or negligence, nor does it cover damage caused by natural disaster or severe weather events
Warranty will be voided if the product is used for an unintended purpose or altered in any way (improper installation may also void warranty).
Warranty claims
All claims must be reported to Redflag Industries via phone or email.
Please include relevant details of the issue and photos if possible.
Redflag Industries reserves the right to repair the item before offering a replacement or compensation/refund.
Freight costs for returning the item are the responsibility of the purchaser.
All costs associated with the warranty claim will be payable by the customer if the warranty claim is found to be illegitimate.
Returns
If a return is required, our customer service team will contact you to arrange the return of your item.
Freight costs for returning the item are the responsibility of the purchaser.
Initial freight costs from the original purchase will not be refunded.
Returns can be subject to a 20% handling fee if found to be illegitimate.
Customers are required to ensure items are adequately packaged in order to avoid any damage during return transit, all damage occurred during transport is not the responsibility of Redflag Industries.
Redflag Industries is not liable for any items lost during transport.